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Francois Lotter
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Olga
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Hey! Do you have a good internet connection or wi-fi?

Francois Lotter
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yes wi-fi great signal

Olga
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Try to turn off/turn on your device! 

P.S. What device do you use? Where have you downloaded the game? 

Francois Lotter
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blackberry z3 I downloaded the game from blackberry world

Olga
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It should work on your device. Do you have enough memory on it?